JEWELLERY CARE

We pride ourselves on the quality of all of our jewellery, however even the highest quality items require care to last their longest. For that reason, please read and consider our advice on how to best care for your Sundari Jewellery.

To help keep your jewellery beautiful, we recommend that you avoid wearing it whilst showering, swimming and playing sports. Put your jewellery on after applying cosmetics such as creams/oils/perfumes.

After long use, brass can tarnish (oxidation), which is natural. This can be easily fixed by soaking your brass jewellery in lemon for 15 seconds, scrubbing with a cloth or old toothbrush, then rinsing it with water and drying it nicely to finish.

Silver can also tarnish over time. To bring the shine back to your silver, you can either use a silver cloth, or if you don’t have one of those, powdered toothpaste works really well. Apply a little powder and water onto your toothbrush or cloth and scrub the silver. Then rinse with water and dry to finish.

Due to the nature of our materials, our wooden beads and gemstones may vary slightly in shape, size and colour. Every piece is handmade and therefore unique.

For people with very sensitive skin some metals may cause irritation.

Shipping

We process and dispatch our orders within 1-3 days from purchase.

We use Royal Mail for delivery. We ensure your parcel is sent in perfect condition and we do not take responsibility for any lost, delayed or damaged parcels by Royal mail.

Approx arrival times:
UK and Europe: 7 – 10 days
Rest of World: 15 – 21 days
USA and Canada: 7 – 10 days

International orders may be subjected to additional shipping charges or customs fees based on the countries taxes and duties. These are to be paid by the recipient upon receiving delivery. Customs delays may also affect your estimated delivery time.

Shipping fees:
UK Recorded £5
Europe Recorded £6
Europe Standard £5
USA and Canada Recorded £7

If you would like Express Delivery, or your country of origin is not built into our shipping system, please contact us to arrange individual shipping arrangements.

Returns

We are sure that you will love your Sundari Jewellery purchase, however things do not always go as planned and we understand.

If you would like a full refund, please inform us by email within 4 days of receipt of your jewellery. You are responsible to return the jewellery back to us in the original condition. Upon receipt of the item, we will refund the full purchase amount minus the original shipping costs. You can also return your item for store credit instead of monetary return if you wish.

We offer a 3 month warranty on necklaces. Within this time, we will repair your necklace for free, but you must pay shipping costs. Outside of the 3 month warranty, we charge a flat fee of £10 for repairs, plus shipping.

Customised designs

We offer the possibility to customise a unique Sundari piece. Customised designs may take up to 10 days to deliver.

Our jewellery comes in standard sizes, but can also be customised upon request.

We can make group orders for special occassions! For example, maybe you want to gift all your bridesmaids a unique memorable gift! Our jewellery makes fantastic gifts, especially due the personal touches we can offer.

If you like what you have seen this time, make sure to check again soon as we change and upload new beautiful and unique products regularly.

Wholesale orders

Please contact us for more information on wholesale orders and prices.